WARNING - By their nature, text files cannot include scanned images and tables. 
The process of converting documents to text only, can cause formatting changes 
and misinterpretation of the contents can sometimes result. Wherever possible 
you should refer to the pdf version of this document.







Page 1


CAIRNGORMS NATIONAL PARK AUTHORITY 
Paper 8 Annex 2 21/01/11 Paper 8 Annex 2 21/01/11 

Cairngorms National Park Authority Balanced Scorecard 

Balanced Scorecard 2008 to 2011 
Update as at end November 2010 

Financial 
Management 
Total Income in line with budget 
(+1% variation) 
Core expenditure in line with 
budget (0.0% variation) 
Operational Plan in line with 
budget (+1% variation) 
Forecast year-end in line with 
target (+1.0% variation) 
Next year income in line or 
above forward forecasts 
Next year commitments within 
control levels 
1 

2 

3 

4 

5 

6 

7 

8 

9 

No more than 3 formal complaints on CNPA service logged (6) 
Responses to all FoI requests within 20 working days (0 missed) 
Health and Safety arrangements in place and working effectively 
No recommendations arising from Standards Commission or Ombudsman (0) 
No more than 2 high priority actions highlighted by auditors (0) 
Governance and Risk 
Management 
Cairngorms National Human Resource 
Park Authority Management 
Staff turnover level not more 
than 5% (6.6%) 
Successful recruitment to all 
vacant posts (0 exceptions) 
Corporate Plan Delivery Staff absence levels below 10 
days per person per year (6.5) 
No work-related cause of 
absence (0) 
Low incidence of "formal" HR 
caseload (0) 
Ongoing increase in the number of priority species for which 
positive action is underway. Mar 08 
baseline = 14 of 32; July 09 = 15 of 32; current measure 
(Mar 10) = 17 of 32 
Reduction in emissions from business travel. Mar 
08 baseline = 57.1 tonnes; Mar 09 = 54.1 tonnes, -5.4%; Mar 
10 = 48.5 tonnes (-10.3%); current est (Nov 10) = 39.0 tonnes 
(-19.6%) 
Ongoing increase in the number of businesses awarded CNPA 
brand. Mar 08 baseline = 118; Mar 09 = 161; current measure 
(Jun 10) = 220 
Increase in the score of approved planning applications against 
sustainability design guide criteria [measure not currently available]. 
See measures 3, 6 and 7 as supporting secondary measures of 
progress 
Achieve an annual 2% (£90k) cash releasing efficiency saving. 
Mar 09 = £92,000; Mar 10 = 
£242,000 
Annual increase in the number of health walks led within the 
National Park. Mar 08 baseline = 225; Mar 09 = 295 (+31%); 
current estimate (Mar 10) = 320 (+8.5%) 
Annual increase in the proportion of affordable housing within 
agreed housing developments. Mar 08 baseline = 21.3%; 
current measure (Mar 09) = 23.7% Mar 10 measure t.b.c. 
Annual increase in the proportion of Park population covered 
by community action plans. 2008/09 target = 
min 3 new plans each year; Mar 09 = 4. current 
measure (Mar 10) = 9 
Annual increase in the number of tourist signs in place.All 
signs now in place for 5 of 7 key sites (71%).