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This document contains information on complaints received by the Cairngorms National Park Authority between September 2021 and April 2022. Eight complaints were received; five were dealt with quickly at a basic level, while three needed a more thorough investigation. Most investigations were completed within the 20 working days' target, although one took longer due to the Christmas holidays. The Authority wasn't aware of any complaints being escalated to the Scottish Public Services Ombudsman (SPSO), but complainants have twelve months to do so.