CAIRNGORMS NATION­AL PARK AUTHORITY

Audit & Risk Com­mit­tee Paper 7 08/03/2019

CAIRNGORMS NATION­AL PARK AUTHORITY AUDIT & RISK COMMITTEE

FOR DIS­CUS­SION

Title: COM­PLAINTS LOG

Pre­pared by: DAV­ID CAMER­ON, DIR­ECT­OR OF COR­POR­ATE SERVICES

Pur­pose

This paper presents inform­a­tion on the num­ber and nature of com­plaints received by the Author­ity since the last update on this sub­ject to the Com­mit­tee in Octo­ber 2018.

Recom­mend­a­tions

The Audit & Risk Com­mit­tee is asked to:

a) Con­sider the inform­a­tion on com­plaints made to the Authority.

Exec­ut­ive Summary

1. A sum­mary of com­plaints made to the Author­ity since the last update in Octo­ber 2018 is presen­ted in the fol­low­ing table.

Nature of Com­plaint	Res­ol­u­tion Information
Com­plaint about Cairngorm Moun­tain funicu­lar closed sys­tem – view that the Author­ity was not ful­filling its stat­utory duties under rel­ev­ant legislation	Form­al response provided with­in 20 days of com­plaint. Com­plaint closed.

Dav­id Camer­on, Dir­ect­or of Cor­por­ate Ser­vices 28 Feb­ru­ary 2019 davidcameron@​cairngorms.​co.​uk