CAIRNGORMS NATION­AL PARK AUTHORITY

Audit & Risk Com­mit­tee Paper 6 06/12/2019

CAIRNGORMS NATION­AL PARK AUTHORITY AUDIT & RISK COMMITTEE

FOR DIS­CUS­SION

Title: COM­PLAINTS LOG

Pre­pared by: DAV­ID CAMER­ON, DIR­ECT­OR OF COR­POR­ATE SERVICES

Pur­pose

This paper presents inform­a­tion on the num­ber and nature of com­plaints received by the Author­ity since the last update on this sub­ject to the Com­mit­tee in Septem­ber 2019.

Recom­mend­a­tions

The Audit & Risk Com­mit­tee is asked to:

a) Con­sider the inform­a­tion on com­plaints made to the Authority.

Exec­ut­ive Summary

1. A sum­mary of com­plaints made to the Author­ity since the last update in Septem­ber 2019 is presen­ted in the fol­low­ing table.

Nature of Com­plaint	Res­ol­u­tion Information
Alleged breach of GDPR through use of name and e‑mail address on behalf of CNPA	Closed with­in 19 work­ing days. Pri­vacy Policy to be reviewed and staff remind­er on GDPR
Con­di­tion of wild­life garden at entrance to new extension	Garden­er con­trac­ted to tidy wild­life garden and to plan, in con­junc­tion with Con­ser­va­tion staff a more col­our­ful and fra­grant wild­life garden next year. Inter­pret­a­tion placed by garden explain­ing pur­pose of garden and pos­it­ive impact on wild­life numbers.

Dav­id Camer­on, Dir­ect­or of Cor­por­ate Ser­vices 25 Novem­ber 2019 davidcameron@​cairngorms.​co.​uk