CAIRNGORMS NATION­AL PARK AUTHORITY

Audit & Risk Com­mit­tee Paper 3 | 12/06/2020

COM­PLAINTS LOG

Title: Com­plaints Log

Pre­pared by: Dav­id Camer­on, Dir­ect­or of Cor­por­ate Services

Pur­pose

This paper presents inform­a­tion on the num­ber and nature of com­plaints received by the Author­ity since the last update on this sub­ject to the Com­mit­tee in Decem­ber 2019.

Recom­mend­a­tions

The Audit & Risk Com­mit­tee is asked to:

a) Con­sider the inform­a­tion on com­plaints made to the Authority.

Exec­ut­ive Summary

1. A sum­mary of com­plaints made to the Author­ity since the last update in Decem­ber 2019 is presen­ted in the fol­low­ing table.

Nature of Com­plaint	Res­ol­u­tion Information
Caper­cail­lie Project	Dealt with by Dav­id Camer­on and Grant Moir and closed in 4 days.
Demoli­tion of Laurel Bank in Aviemore	Dealt with by Grant Moir and closed with­in 3 weeks.
Board Elec­tions	Respon­ded to by the High­land Coun­cil with­in a week.

Dav­id Camer­on, Dir­ect­or of Cor­por­ate Ser­vices 4 June 2020 davidcameron@​cairngorms.​co.​uk