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This document contains a complaints log for the Cairngorms National Park Authority from September 2020 to September 2021. It details twelve complaints, ranging from concerns about raptor poisoning and development issues to lack of support for community events and staff conduct. Most complaints were handled within the 20 working days guideline, with three resolved more quickly. Several complaints dealt with raptor poisoning, and a few were more criticisms than formal complaints. The number of complaints increased slightly compared to the previous year. The complaints log was prepared by Kate Christie, Head of Organisational Development.