210910AuCtteePaper7AAComplaintsPaper

This document contains a complaints log for the Cairngorms National Park Authority from September 2020 to September 2021. It details twelve complaints, ranging from issues like raptor poisoning and development concerns to lack of support for a health walk and ranger behavior. Most complaints were investigated and responded to within 20 working days; three were resolved much faster. The report notes a slight increase in complaints compared to the previous year and that no complaints were escalated to the Scottish Public Services Ombudsman (SPSO).