CAIRNGORMS NATION­AL PARK AUTHORITY

Audit & Risk Com­mit­tee Paper 8 06/09/2019

COM­PLAINTS LOG

Title: COM­PLAINTS LOG

Pre­pared by: DAV­ID CAMER­ON, DIR­ECT­OR OF COR­POR­ATE SERVICES

Pur­pose

This paper presents inform­a­tion on the num­ber and nature of com­plaints received by the Author­ity since the last update on this sub­ject to the Com­mit­tee in May 2019.

Recom­mend­a­tions

The Audit & Risk Com­mit­tee is asked to:

a) Con­sider the inform­a­tion on com­plaints made to the Authority.

Exec­ut­ive Summary

1. A sum­mary of com­plaints made to the Author­ity since the last update in May 2019 is presen­ted in the fol­low­ing table.

Nature of Com­plaint	Res­ol­u­tion Information
Increased traffic caused by pro­mo­tion of Snowroads (Com­plaint made primar­ily to Perth and Kinross Coun­cil but copy sent to CNPA seek­ing a CNPA response)	Form­al response provided with­in 13 days of complaint.
Inap­pro­pri­ate staff actions	Form­al response provided with­in 20 days of com­plaint. Com­plaint closed — not upheld
Per­ceived lack of pro­tec­tion from CNPA/LDP to lis­ted build­ings at Kil­liecrankie battlefield	Form­al response provided with­in 20 days of com­plaint. Com­plaint closed — not upheld
CNPA’s man­age­ment of con­tact regard­ing race on East High­land Way	Live com­plaint – response pending

Dav­id Camer­on, Dir­ect­or of Cor­por­ate Services
22 August 2019
davidcameron@​cairngorms.​co.​uk