Planning Service Charter 2024 - December 2024

This document contains the Planning Service Charter of the Cairngorms National Park Authority, published in April 2015, which details the service standards that customers can expect. The Planning Service aims to create a park that benefits everyone through careful development, investment, and environmental protection, guided by five key themes: being open for business, ensuring high-quality development, focusing on customers and continuous improvement, fostering partnership, and engaging openly. The charter outlines the roles of development planning and management teams, their service standards, and processes for monitoring, enforcement, and committee operations. It also explains how to provide feedback or make complaints, emphasizing a commitment to regular monitoring and annual review of service standards.