200911A&RCteePaper7AAComplaintsPaper

This document contains a complaints log for the Cairngorms National Park Authority, covering complaints received since June 2020. The log details the nature of each complaint and how it was resolved, with most issues dealt with within 20 days. Several complaints involved social media posts by board members and were investigated by David Cameron. One complaint about the Capercaillie Project was referred to the Scottish Public Services Ombudsman for review, and others were passed on to the Ethical Standards Commission. Final response letters to complainants regarding social media issues were not always sent within the 20-day target.