211108_ARCPaper5InformationRequestsandComplaintsUpdate

This document contains an update on information requests and complaints to the Cairngorms National Park Authority. It covers Freedom of Information (Scotland) Act (FOISA), Environmental Information (Scotland) Regulations (EIR), and data protection requests from September 2023, focusing on financial years 23/24 and 24/25. The report shows that the number of requests was slightly lower in 24/25 than in 23/24, but the Park Authority met statutory timescales in over 95% of cases. Few internal reviews or referrals to the Scottish Information Commissioner were needed. The report also details the number and types of complaints received, showing most were resolved quickly and efficiently.