240221 Update on Casework paper2

This document contains an update on access casework handled by the Cairngorms National Park Authority from 2018 to 2020. Prepared by Doug Stewart, Outdoor Access Officer, the report aims to update members of the Cairngorms Local Outdoor Access Forum on casework handling, including monthly breakdowns and summaries, and to consider findings and forecasts based on relevant factors and the post-Covid 19 environment. The Park Authority maintains a ‘casework’ record to monitor tasks and processes, which includes data on the numbers and types of casework, dates, handling times, and a record of contacts made during processing. The records show a gradual upward trend over the review period with an increase in casework post-lockdown in 2020 and higher-than-average volumes in Planning and Forestry casework.