CBP Oper­a­tion­al Readiness

Sur­vey Res­ults — March 2021

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Sur­vey Overview

• The sur­vey was con­duc­ted between 25 Feb­ru­ary and 6^th March 2021
• 145 responses received
• The ques­tion­naire was dis­trib­uted to both CBP mem­bers and busi­nesses on our broad­er database
• 88% of respond­ents are mem­bers of the CBP

About the Cairngorms Busi­ness Part­ner­ship (CBP)

• Cham­ber of Com­merce for the Cairngorms Nation­al Park with c.400 members
• Mem­ber­ship is rep­res­ent­at­ive of the sec­tor and geo­graph­ic nature of the area
• The CBP oper­ates the Des­tin­a­tion Man­age­ment Organ­isa­tion, VisitCairngorms

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Responses by Sector

Please tell us the sec­tor which most closely describes you business

145 responses

• Self Cater­ing
• Bed & Breakfast
• Hotel
• Attrac­tion
• Activ­it­ies
• Camp­ing and Caravan
• Trade (plumb­ing / elec­tric­al etc)
• Retail

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Time To reach 100% Capacity

Think­ing about your sup­ply chain, labour and all oth­er require­ments to become fully oper­a­tion­al. If restric­tions (for your busi­ness) were lif­ted today …e oper­a­tion­al capa­city you told us about previously

145 responses

• Imme­di­ately
• 1 Week
• 1 – 2 Weeks
• 2- Weeks — 1 Month
• 1 – 2 Months
• 2 – 6 Months
• 6 months plus
• Will not be reopening

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Top Bar­ri­ers to Reach­ing 100% Capacity

Cov­id Adjust­ments / Cov­id Restrictions	53%
Sup­ply Chain Constraints	20%
Recruit­ing Employees	19%
Lack of Work­ing Capital	19%
Time To Train New Employ­ees / Employ­ees Return­ing From Furlough	18%
Premises Issues	16%
Impact of Brexit on Avail­ab­il­ity of Employees	5%
Staff Not Return­ing From Furlough	3%
No Issues	19%

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Cus­tom­er Lead Time

Think­ing about your cus­tom­ers and the lead time from you offer­ing a product to cus­tom­ers, book­ing to them pay­ing, how long to you think (d… return to nor­mal cus­tom­er and turnover volumes?

145 responses

• Imme­di­ately
• Up to 1 week
• 1 week — 1 month
• 1 – 2 months
• 2 – 3 months
• 3 – 6 months
• 6 – 9 months
• 9 – 12 months
• 12 months +

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Future Employ­ment Trend

Post lock­down do you anti­cip­ate employ­ing (includ­ing self employed and subcontractors)?

145 responses

• Employ­ing more people than the pre­vi­ous ​“nor­mal”
• Employ about the same num­ber of people as the pre­vi­ous ​“nor­mal”
• Employ­ing less people than the pre­vi­ous ​“nor­mal”
• I don’t nor­mally employ people

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CBP Com­ment­ary — Oper­a­tion­al Readiness

• Adjust­ment to any new Cov­id reg­u­la­tions seen as key barrier
• Avail­ab­il­ity of employ­ees and time to train them is critical
• Sup­ply chain con­straints will hamper busi­ness abil­ity to open quickly
• c.65% of busi­nesses can be oper­a­tion­ally cap­able with­in 2 weeks, c.79% with­in one month

Busi­ness needs notice to pre­pare to wel­come back cus­tom­ers, this is par­tic­u­larly import­ant in a vis­it­or dom­in­ated eco­nomy as busi­nesses play a cent­ral and crit­ic­al role in man­aging for vis­it­ors to ensure they have a first class and respons­ible experience

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CBP Com­ment­ary — Work­ing Capital

• Many busi­nesses will need con­tin­ued sup­port to enable them to return to prof­it­able trading
• The recov­ery loan scheme will help
• Restart sup­port from Gov­ern­ment will be required
• How banks respond to dis­tressed lend­ing situ­ations will be critical

Busi­ness con­fid­ence is strong and employ­ment set to return to at least pre pan­dem­ic levels. Busi­nesses will need con­tin­ued sup­port to get to that point