Paper 6 - FOISA_Complaints

This document contains an update for the Audit and Risk Committee on information requests and complaints handled by the Cairngorms National Park Authority. It covers the financial year 2024/25, providing data on Freedom of Information (Scotland) Act (FOISA) and Environmental Information (Scotland) Regulations (EIR) requests, as well as subject access requests and formal complaints. The report highlights the volume of requests, how well the Park Authority meets deadlines, and the nature of complaints received, with most requests coming from corporate services, and most complaints relating to planning. The Park Authority aims to resolve complaints quickly and has a process for handling them.