Paper8AAComplaintsCoverPaper

This document contains a complaints log for the Cairngorms National Park Authority. It summarises complaints received since May 2019. These include complaints about increased traffic due to a promotion, inappropriate staff actions, perceived insufficient protection of listed buildings, and the Park Authority's handling of a contact regarding a race. The document details the resolution information for each complaint, showing how long it took to respond and whether the complaint was upheld. The Audit and Risk Committee is asked to review this information.