LOAF_Paper3_CaseworkReview

This document contains an update from the Cairngorms Local Outdoor Access Forum about the amount and types of casework handled between 2019 and 2021. The National Park Authority has responsibilities to give advice, respond to enquiries, and deal with complaints about access rights. To keep track of this work, a 'casework' record is maintained, logging numbers, types, dates, and handling times. The management of the workload is split between two Outdoor Access Officers, with administrative support. The record shows an increase in casework for the first half of the year since 2019, with the years as follows: 2021 with 136 cases, 2020 with 71 cases and 2019 with 105 cases. Planning and Forestry consultations contributed to an increase in March. The document also notes that casework handling capacity and procedures have been able to handle fluctuations in numbers and types of issues.